Return, Refunds and Cancellation Policy

You can return or cancel the products when you get the wrong product delivered or when you wish to modify the product. After placing an order, you will get an invoice through your registered email, which can be downloaded to verify whether the product you ordered is the correct one before it is dispatched.

Cancellation of an Order is only possible before the shipment of the product. Once the product is packed and shipped it cannot be canceled. To cancel an order please go to the Durable Chrome Factory ’s website and visit ‘My Account’ Section and Click on ‘Cancel Order’ Button and then select the product you wish to cancel. Post Cancellation, the refund will be sent back via the original method of payment

Do not accept tampered packages, the acceptance of which will automatically disqualify any return claims. For those products received in damaged condition and/or with missing items, the issue has to be reported within 24 hours, failing which your package will not be eligible for replacement.   

Once the returned products are received, it will undergo a thorough inspection, the completion of which will determine the approval or rejection of your refund.

In case the product you received was later found to be defective, the Durable Chrome Factory  will schedule a service engineer to resolve the issue after its evaluation.  

Some items labeled as non-refundable in the website will not be eligible for returns once received.

Refunds (if applicable)

On receiving your returned product, it will be inspected to determine the approval or rejection of your refund. We will notify you that we have received your returned item through an email.

On approval, your refund will be processed and a credit will be automatically applied to your credit card or through the original method of payment within certain amount of working days (usually 5 to 10 working days)

Late or missing refunds (If applicable)

In case you have not received your refund, please check your bank account and contact your credit card company first as it may take some time before your refund is officially posted.

Contact your bank as there is often some processing time for a refund before it is posted, if you have done all this and still haven’t received your refund then please contact us at (+044) 43 539 080 or e-mail us

Contact us

In case of any questions about our Return and Cancellation Policy, kindly contact us at at (+044) 43 539 080 or e-mail us


100% original products, stringently quality checked


Shipping charges based on distance and selected in Chennai location only

Cutting Edge Technology

With access to industry-best designers, we can match your needs with their skills to pull off some truly astounding results

About Us

We are the Durable Chrome Factory established in 1924, a pioneer in dealing in quality footwear and premium leather products. Our products are as durable as our name and are backed up with our guarantee of quality.


Address #25 B,Raja Annamalai Road, Puraswalkam Chennai, Tamil Nadu 600084.
Ph.:(+044) 4266 1952
Call (+91) 936 046 4365: Purasaiwakkam
(+91) 936 046 4365 : Ashok Nagar
(+91) 936 046 4365 : Tambaram
(+91) 936 046 4365 : Cathedral Road

Copyright © 2023  Durable Chrome Factory (p) Ltd… All Rights Reserved.

Designed & Developed by Webeel

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